Completion
The completion phase includes the agreed completion of the services (e.g. delivery of the transported goods at the destination), handling of payment and claims when the actual service has deviated from the agreed terms.Also, while the handling of payment for services may come at any time in the process (e.g. prepayment), it fits in the completion phase from a logical viewpoint.
The below illustration shows how the four parts of the above described model fit in the business process and strategy.
Figure 32: Transport Management (Source Kühne+Nagel)
The business model approach is used to document the use cases for the FInest project.
Last change: 2011-11-17
